ECU Call Centre
Eastern Credit Union boasts of being the only Credit Union in Trinidad and Tobago with a Call Centre. This facility allows members to access a Technology-Driven Delivery channel that has the mission of minimizing the effects of time in responding to service requests by effectively making a number of services available to Members quickly, easily and conveniently. The Call Centre also increases your self-service options.
Our Telephone Customer Sales and Service Representatives (TCSSRs) are available to assist you from 7:30 am to 5:00 pm, Monday to Friday. Simply call: 800-4ECU (4328) or 800-LOAN (5626) and our Call Centre Representatives will help you...
- Resolve your complaints/Queries
- Obtain basic financial information/advice
- Learn all about Eastern's Products and Services
- Register you for any of Eastern's Member Education programmes
- Complete your Application for Membership
- Apply for an Accelerated Approval and Disbursement (AAD) Loans (48 hr. turnaround time)
- Schedule a Loan Appointment
- Obtain Information about Credit Union activities.
Our Call Centre Representatives promise to...
- Treat your information confidentially
- Conclude all transactions accurately and thoroughly in a Timely Manner
- Go the Extra Mile to provide you with a hassle-free First-Class Service.
We are located on the First Floor of Eastern's Chaguanas Branch at # 12 Main Road, Chaguanas.